Focused workload reduction
Vigile
Vigile is focused on nuisance calls or hang-ups to the local emergency number. It is designed to reduce repetitive low-value workload while keeping call takers, dispatch, CAD, telephony, and existing SOPs in place.
Emergency Services
Reduce avoidable calls to the local emergency number and strengthen operational performance.
Rettare supports police, ambulance, fire, and combined control rooms with Vigile for nuisance calls or hang-ups to the local emergency number, CommsCoach by GovWORX for quality assurance, coaching, simulation, and workforce development, and selected operational support.
20 years sector exposure
Human control and clear boundaries
QA, coaching, and workload support
Where we can help communications centres
Quality and readiness
CommsCoach by GovWORX
CommsCoach helps communications centres strengthen quality assurance, coaching, simulation, and workforce development in environments where consistency, readiness, and reviewability matter.
The workload problem
Communications centres do not need broad AI theatre. They need a bounded answer to a real workload problem.
Nuisance calls or hang-ups to the local emergency number, accidental calls, and other repetitive low-value demand consume operator attention, supervisory time, and room capacity. Any response has to respect existing human control, review expectations, and the fact that genuine emergency calls cannot absorb new risk.
Where Vigile fits
Police
Reduce workload from nuisance calls or hang-ups to the local emergency number and repeat misuse without distracting call takers or supervisors from genuine incidents.
Ambulance
Reduce nuisance demand without interfering with clinical prioritisation or genuine emergency calls.
Fire and combined rooms
Handle nuisance calls or hang-ups to the local emergency number and accidental calls without interrupting dispatch judgement during normal demand or surge conditions.
What Vigile does not replace
Vigile does not replace call takers, dispatch, CAD, telephony, clinical judgement, fire triage, or the existing operational stack. It is a bounded support capability, not a new platform.
Control remains with the room
Human override, review, escalation, and accountability stay central. If that cannot be maintained in a target environment, Vigile is not the right fit.
Why Rettare
Rettare brings 20 years of sector exposure to environments where operational seriousness, clear boundaries, and a credible discussion about control, review, fit, and failure behaviour matter.
What that means in practice
The conversation has to survive operational scrutiny, procurement scrutiny, and public scrutiny. That is why the offer stays narrow, controlled, and honest about stage.
Beyond the core offers
Selected support
Advisory and delivery support
Where needed, Rettare can also support agencies with selected advisory and delivery support across communications-centre and mission-critical technology environments.
Emergency Services FAQ
What does Vigile help with?
Vigile helps communications centres reduce workload from nuisance calls or hang-ups to the local emergency number without replacing call takers, dispatch, CAD, telephony, or existing SOPs.
What does Vigile not replace?
It does not replace call takers, dispatch, CAD, telephony, clinical judgement, fire triage, or existing operational systems. It is a bounded support capability.
Where does CommsCoach fit?
CommsCoach by GovWORX supports quality assurance, coaching, simulation, and workforce development in communications-centre environments where consistency, readiness, and reviewability matter.
Can Rettare support police, ambulance, fire, and combined control rooms?
Yes. Rettare positions Vigile across police, ambulance, fire, and combined control-room environments, with service-specific fit discussed in the briefing process.
How do we work out where to start?
Start with an Emergency Services briefing and we can work through whether the immediate priority is nuisance calls or hang-ups to the local emergency number, quality assurance, coaching, simulation, workforce development, or broader support.
Need to work through the right starting point for your centre?
Start with an Emergency Services briefing if you need to frame the pressure point first. Go straight to Vigile if nuisance calls or hang-ups to the local emergency number are already the problem you want to assess.